FAQs
Which kinds of film do you develop?
For now, 35mm film. Both Colour (C41) and Black and White.
We’re currently in the testing phase of 120, 110 and APS development so will hopefully be able to offer these soon.
How long will it take to receive my photos?
From when we receive your film, development and scanning will aim to be done within 3-5 days (sometimes sooner!) If this turnaround time changes, this will be updated on our website.
How do I send my film to you?
Full instructions for doing this can be found here.
What size will my scans be?
Obviously these will vary depending on your photos, but as a rough guide:
Standard (JPEG): ~2000×1350px ~5 MB. Perfect for sharing on social media, and for making high-quality standard physical prints 6x4 or 7x5 prints
High (JPEG): ~4000×2700px ~20 MB. Even higher quality images, ideal for sharing on websites/portfolios. Good for prints up to A2.
TIFF: ~4000×2700px - ~70–80 MB. As above but uncompressed for more flexible editing.
How long will my scans be online for?
30 days from the date of you receiving the link we send you. After which they will be deleted, so please download them (and back them up!) as soon as you can.
Do you develop disposable cameras?
Yes we do, just select the right development service for the type of film that’s in your camera.
Do you scan half frame film?
Yes, it will be sent as individual images. If you would rather your film is scanned full frame to create a diptych then let us know in the checkout notes.
Can you scan my film with the sprockets?
Currently no, but this is a service we can introduce if enough people want it.
Do you push/pull film?
Colour, no. Black and white we are testing pushing film, leave us a note at checkout if you’re happy to be a guinea pig for this (on the understanding that results may vary!)
Do you develop souped films?
No, as this will ruin our chemicals for orders after yours, so please don’t use our services for any souped films.
Do I have to pay postage to receive my negatives back?
We will send your negatives back via Royal Mail Tracked 48 or InPost Store To Door (you choose which!) to help avoid them getting lost.
Most people like to keep their negatives, but if you want to avoid this cost you can select the option for us to destroy your negatives and you won’t have to pay any further postage fees.
Why have I not received as many photos as I was expecting?
Depending on your camera, the type of film, and how it was loaded, some frames at the beginning of the roll could have been exposed to light. This does also work the other way, and depending on the film you may sometimes get 1 or 2 more photos out of it than you expected!
Why is my film roll blank?
There are two ways in which this can happen: if it’s transparent then it hasn’t been exposed to any light, if it’s opaque then it’s been exposed to too much light.
For the former, this could be due to: incorrectly loading the film, your exposure being set wrong, or just your camera being broken in some way. There is also the rare occurrence that you’ve accidentally sent a roll you’ve not actually shot (if you put a sharpie mark on the outside of the film canister before/after putting it in the camera then you’ll know it’s definitely been used!)
As for being exposed to too much light, this is usually due to the camera being opened before the film has been rewound into the canister. If you open your camera accidentally, then usually it’s only the last few free frames that will be affected if you close it quickly enough, but if you expose the roll to light for long enough then the whole thing will end up blank.
If this does happen to you, then we will obviously refund any scanning costs you paid for, only charging the development service fee as our chemicals will still have been used.